win63e Privacy Policy

1. Introduction

win63e ("win63e," "we," "us," or "our") is committed to protecting the privacy and personal data of all users who access and use the win63e platform at https://win63e.club (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This Privacy Policy applies to all users of the win63e Platform, including registered account holders, visitors browsing the site, and individuals who contact our support team. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

win63e operates in the Philippines and complies with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). We are also guided by applicable PAGCOR regulations concerning player data management and anti-money laundering requirements.

2. Personal Data We Collect

win63e collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Identity and Contact Information

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — you must be 21 or older)
• Residential address, including barangay, city, and province
• Email address and mobile number
• Nationality and country of residence

2.2 Verification Documents

• Government-issued photo ID (e.g., Philippine passport, PhilSys National ID, SSS ID, UMID, driver's license, PRC ID, voter's ID)
• Proof of address documents (e.g., utility bill, bank statement dated within 90 days)
• Source of funds documentation where required by anti-money laundering regulations
• Selfie or liveness verification images for identity confirmation

2.3 Financial Information

• GCash or PayMaya/Maya account details (mobile number associated with the account)
• Bank account details for bank transfer transactions (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank)
• Debit card details (card number, expiry — stored in tokenized form only)
• Transaction history including deposits, withdrawals, and gaming activity

2.4 Account and Gaming Activity

• Username and account preferences
• Game history, betting records, and session data
• Bonus and promotion usage history
• Responsible gaming settings and self-exclusion records
• Customer support communications and complaint records

2.5 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited, time spent on the Platform, and clickstream data
• Login timestamps and session duration
• Cookies and similar tracking technologies (see Section 10)

3. How We Collect Your Data

win63e collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from licensed KYC service providers; fraud detection signals from security partners; payment confirmation data from payment processors such as GCash, Maya, and banking partners.
• Regulatory sources: Information shared with us by PAGCOR or other regulatory bodies in connection with compliance obligations.

4. Purpose of Processing Your Data

win63e processes your personal data for the following specific, legitimate purposes:

win63e will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or as otherwise required by law.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, win63e processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms and Conditions you agreed to upon registration, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and NPC data privacy requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving our services, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

win63e does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

6.1 Service Providers

Third-party vendors who assist us in operating the Platform, including KYC and identity verification providers, payment processors (GCash, Maya, banking partners), cloud hosting and infrastructure providers, customer support software providers, and fraud detection and cybersecurity partners. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

6.2 Regulatory and Law Enforcement Authorities

win63e may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

6.3 Game Providers

Licensed game software providers may receive limited technical data (such as session tokens and game results) necessary to deliver game content. These providers are bound by their own data protection obligations and do not receive your full personal profile.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of win63e's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer.

win63e does not transfer your personal data outside the Philippines except where necessary to provide the Platform's services and subject to appropriate safeguards as required by the Data Privacy Act of 2012.

7. Data Retention

win63e retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLA record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years in accordance with AMLA obligations.
• Customer support communications: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year for compliance documentation purposes.
• Technical and usage data: Retained for up to twelve (12) months, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

8. Data Security

win63e implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and the win63e Platform is encrypted using TLS (Transport Layer Security) protocols. Sensitive data at rest, including financial information and identity documents, is encrypted using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorized win63e personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Two-factor authentication: win63e supports and encourages the use of two-factor authentication (2FA) for all user accounts to prevent unauthorized access.
• Regular security assessments: win63e conducts regular vulnerability assessments and penetration testing to identify and remediate security weaknesses.
• Incident response: win63e maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission within 72 hours and affected users without undue delay, as required by the Data Privacy Act of 2012.

While win63e takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected unauthorized access to your account.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by win63e:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed, as described in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data win63e holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object : You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated. The NPC can be reached at privacy.gov.ph.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days. We may require proof of identity before processing your request.

10. Cookies Policy

win63e uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. A cookie is a small text file placed on your device when you visit the Platform.

10.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming limits you have set.
• Analytics cookies: Help us understand how users interact with the Platform so we can improve performance and user experience. Data collected is aggregated and anonymized.
• Marketing cookies: Used to deliver relevant promotional content based on your interests. These are only set with your explicit consent.

10.2 Managing Cookies

You can manage your cookie preferences through the cookie consent banner displayed on your first visit to the Platform. You may also configure your browser settings to block or delete cookies at any time. Please note that disabling strictly necessary cookies may affect the functionality of the Platform.

11. Minors and Age Restriction

The win63e Platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine gambling regulations. win63e does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the personal data, and report the incident as required by applicable regulations. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

🔞 Must be 21 or older to use win63e. "Gambling is addictive. Know when to stop."

12. Changes to This Privacy Policy

win63e reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform features. When material changes are made, we will notify registered users via email or in-platform notification at least fourteen (14) days before the changes take effect.

The "Last updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the Platform following the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the win63e Data Protection Officer:

• Email: [email protected]
• Response time: We aim to acknowledge all privacy inquiries within 48 hours and provide a substantive response within 30 days.
• Regulatory authority: You may also contact the National Privacy Commission of the Philippines if you are unsatisfied with our response.

For responsible gaming concerns, self-exclusion requests, or account closure, please visit our Responsible Gaming page or contact support via live chat after logging in.